ONLINE ORDER & SHIPPING FAQs

Your Alpha orders are packaged with a temperature stabilizing technology (dry ice) and eco-friendly insulation, so all your products stay at a cold temperature. For your safety, please do not remove the dry ice from the box or handle it with your bare hands and leave it outside in the box to sublimate and out of reach of small children and pets.

Free! Our shipping is included unless otherwise stated.

All our orders are packed Monday – Friday from 7am – 11am CST (excluding holidays). Orders placed after 11am CST will be packed the following processing business day.

Please allow additional 5-7 business days for processing orders to ship depending on demand.

We reach 97% of the United States with our two-day ground shipping. Unfortunately, we cannot ship to Alaska and Hawaii at this time.

Please check your zip code eligibility at checkout to see if we can ship to your home!

We use two-day ground shipping through FedEx, shipping times may vary due to COVID delays and the holidays.

Alpha products are shipped in a cooler and packed with dry ice on top of your bundle. Please dispose of dry ice correctly and read the warning labels on the packaging.

For your safety, please do not remove dry ice from your shipping box or handle it with your bare hands as it is extremely cold (-78.5°C). Always wear insulated gloves, use tongs, or wrap your dry ice with an insulating material while handling. Leave dry ice in a well-ventilated area away from the reach of children and animals and it will evaporate into thin air (like magic).

Our VeriCooler insulation is both recyclable and compostable. The inside layer can be dissolved in water and the exterior recycled.

We currently do not accept any returns or exchanges for our products because food safety laws prevent us from receiving temperature-controlled food, like our products, that have already been distributed. If you’re not happy with your order or have any questions, please contact us at info@eatalphafoods.com.

If you didn’t receive your order, please email us at info@eatlphafoods.com for help and a member of our team will look into this for you!

Please inspect your order immediately upon receipt. Should you have an issue with your order, please contact us within 3 days by emailing us at info@eatalphafoods.com with pictures and a description of the concern, along with your order number.

If the wrong information was entered while ordering, please reach out as soon as possible to info@eatalphafoods.com with your order number, as well as any details of the correct information.

Unfortunately, we can’t guarantee any of these changes will be applied as the orders get pulled into our processing system as soon as they are placed but we will do our best to fix this for you! You will be responsible for any additional charges related to these changes, if applicable.

If you are already subscribed and would like to receive a different type of box coming next order, you can easily swap your product without having to cancel.

Please log into your account > manage subscriptions > edit > click on your current product type > swap product and select your new box to try!

Note: The frequency of your order auto-defaults to 4 weeks so adjust accordingly to your needs. This will be your new reoccurring box type until you choose to swap again.

When first placing your subscription order you have the choice between four, six, or eight week frequency periods of when your next order will be shipped. If for any reason you want to adjust this, you have two options: change the frequency between the time intervals, or you can skip a shipment altogether.

That's the best thing about your Alpha Foods subscription - you can customize your deliveries to suit your needs. If you're travelling or would just like to skip a delivery (or two) for any reason, follow these easy steps.

Change frequency:

Log into your account > manage subscriptions > edit > change delivery schedule.

Skip shipment:

Log into your account > manage subscriptions > edit > skip shipment.

Log into your account > manage subscriptions > addresses tab in top right >update shipping address >change to default shipping address for all future orders.

Note: If you have just placed your order, you will need to contact our team to make any immediate edits for your most recent shipping address, we do not guarantee any changes.

We're sorry to see you go! Keep in mind that you can always skip a delivery if you need to take a break for a month or two.

Cancelling your subscription is easy, you just need to go to follow these steps:

Login to your account > manage subscriptions> edit > scroll to bottom and cancel subscription.