Yes! All our products are deliciously vegan, we just prefer to use the term ‘plant-based.’ The ‘V’ icon can be found on each of our product labels on the reverse side. All our products are officially vegan certified with the American Vegetarian Association (AVA).
Are your products Non-GMO?
Alpha Foods products have proudly been strictly vetted by Food Chain ID and Project Non-GMO Verified programs. All of our ingredients have non-GMO ingredient certifications.
What kind of soy do you use?
Our products are made using non-GMO soy that is sourced in the US. We can confirm that we use both soy protein concentrates and isolated soy protein in many of our products because of their role in helping to develop meat-like texture as well as their protein contribution.
We love soy, and we think you should too. In addition to being a delicious protein source, soy production also uses less water and land than raising farm animals does. Hurray for plant-based sustainability!
Are Alpha Food Products safe to consume if I have a nut allergy?
Some of our products do contain tree nuts. However, you can still enjoy all other Alpha products with peace of mind as all our manufacturing partners have robust allergen control systems to control incidents of cross-contamination. As always, it is critical you refer an individual product’s ingredient list to verify it is suitable for you.
Our co-manufacturers are all BRC and /or SQF 2 or higher – rated facilities. As such, they respectively maintain and adhere to the very highest level of allergen controls (for the top 8 allergens), HACCP plans and Good Manufacturing Practices.
Are your products gluten-free?
At this time, we do not have a gluten-free option as our propriety meatless ‘meat’ blend is made from wheat gluten. However, our innovations team is looking into options. Stay tuned!
Are Alpha food products safe to consume if they aren't frozen?
Our products are created to be cooked from frozen and we recommend keeping products in freezer until ready to serve and cooking to internal temperature of 165° F.
Do you use Palm Oil in your products?
No, our products are all palm oil free, yay! We used to use sustainably sourced palm oil in our products, but after doing further homework, have determined that even the sustainably sourced palm oil is questionable in its origins. For this reason, we are thrilled to let you know that we reformulated our products to avoid the use of palm oil altogether and have alternatively switched to other vegetable oils like coconut, soybean and canola. We are always looking to improve and upgrade as we learn more!
Do your products contain protein?
Our products do contain various protein contents such as soy protein, and vegetable protein. To learn more about the protein content and ingredients in our products, see the nutritional information found on “Our Products” pages.
How will my order stay frozen during transit?
Your Alpha orders are packaged with a temperature stabilizing technology (dry ice) and eco-friendly insulation, so all your products stay at a cold temperature. For your safety, please do not remove the dry ice from the box or handle it with your bare hands and leave it outside in the box to sublimate and out of reach of small children and pets
How much is shipping?
Free! Our shipping is included unless otherwise stated.
When do you process orders?
All our orders are packed Monday – Friday from 7am – 11am CST (excluding holidays). Orders placed after 11am CST will be packed the following processing business day.
Please allow additional 5-7 business days for processing orders to ship depending on demand.
Where do you ship in the US?
We reach 97% of the United States with our two-day ground shipping. Unfortunately, we cannot ship to Alaska and Hawaii at this time.
Please check your zip code eligibility at checkout to see if we can ship to your home!
How long does shipping take?
We use two-day ground shipping through FedEx, shipping times may vary due to COVID delays and the holidays.
How are my items shipped?
Alpha products are shipped in a cooler and packed with dry ice on top of your bundle. Please dispose of dry ice correctly and read the warning labels on the packaging.
How do I dispose of dry ice and insulation?
For your safety, please do not remove dry ice from your shipping box or handle it with your bare hands as it is extremely cold (-78.5°C). Always wear insulated gloves, use tongs, or wrap your dry ice with an insulating material while handling. Leave dry ice in a well-ventilated area away from the reach of children and animals and it will evaporate into thin air (like magic).
Our VeriCooler insulation is both recyclable and compostable. The inside layer can be dissolved in water and the exterior recycled.
Can I return/exchange my product?
We currently do not accept returns or exchanges for our products because food safety laws prevent us from receiving temperature-controlled food, like our products, that have already been distributed. If you’re not happy with your order or have any questions, please contact us at firstname.lastname@example.org.
Who do I contact if my package never got delivered or got lost in transit?
If you didn’t receive your order, please email us at email@example.com for help and a member of our team will look into this for you!
I have an issue with my order
Please inspect your order immediately upon receipt. Should you have an issue with your order, please contact us within 3 days by emailing us at firstname.lastname@example.org with pictures and a description of the concern, along with your order number.
I incorrectly entered information into my order
If the wrong information was entered while ordering, please reach out as soon as possible to email@example.com with your order number, as well as any details of the correct information.
Unfortunately, we can’t guarantee any of these changes will be applied as the orders get pulled into our processing system as soon as they are placed but we will do our best to fix this for you! You will be responsible for any additional charges related to these changes, if applicable.
How to swap my subscription box?
If you are already subscribed and would like to receive a different type of box coming next order, you can easily swap your product without having to cancel.
Please log into your account > manage subscriptions > edit > click on your current product type > swap product and select your new box to try!
Note: The frequency of your order auto-defaults to 4 weeks so adjust accordingly to your needs. This will be your new reoccurring box type until you choose to swap again.
How to skip my reoccurring subscription order or change its delivery frequency?
When first placing your subscription order you have the choice between four, six, or eight week frequency periods of when your next order will be shipped. If for any reason you want to adjust this, you have two options: change the frequency between the time intervals, or you can skip a shipment altogether.
That's the best thing about your Alpha Foods subscription - you can customize your deliveries to suit your needs. If you're travelling or would just like to skip a delivery (or two) for any reason, follow these easy steps.
Log into your account > manage subscriptions > edit > change delivery schedule.
Log into your account > manage subscriptions > edit > skip shipment.
How do I update my shipping address?
Log into your account > manage subscriptions > addresses tab in top right >update shipping address >change to default shipping address for all future orders.
Note: If you have just placed your order, you will need to contact our team to make any immediate edits for your most recent shipping address, we do not guarantee any changes.
How do I cancel my subscription?
We're sorry to see you go! Keep in mind that you can always skip a delivery if you need to take a break for a month or two.
Cancelling your subscription is easy, you just need to go to follow these steps:
Login to your account > manage subscriptions> edit > scroll to bottom and cancel subscription.
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