All our products are vegan, we just prefer to use the term"plant-based". The ‘V’ icon can be found on each of our product labels. Our co-manufacturers are all BRC and /or SQF 2 or higher–rated facilities. As such, they respectively maintain and adhere to the very highest level of allergen controls (for the top 8 allergens), HACCP plans and Good Manufacturing Practices. While our ingredients are completely meatless, we cannot guarantee that our co-manufacturers operate in a completely meatless environment.
Are your products Non-GMO?
Alpha Foods products have proudly been strictly vetted by Food Chain ID and Project Non-GMO Verified programs. All of our ingredients have non-GMO ingredient certifications.
What kind of soy do you use?
Our products are made using non-GMO soy that is sourced in the US. We can confirm that we use both soy protein concentrates and isolated soy protein in many of our products because of their role in helping to develop meat-like texture as well as their protein contribution.
We love soy, and we think you should too. In addition to being a delicious protein source, soy production also uses less water and land than raising farm animals does. Hurray for plant-based sustainability!
Are Alpha Food Products safe to consume if I have a nut allergy?
Our products do not contain peanuts and tree nuts (except for coconut). Our co-manufacturers are all BRC and /or SQF 2 or higher – rated facilities. As such, they respectively maintain and adhere to the very highest level of allergen controls (for the top 8 allergens), HACCP plans and Good Manufacturing Practices.
Are your products gluten-free?
At this time, we do not have a gluten-free option as our propriety meatless ‘meat’ blend is made from wheat gluten. However, our innovations team is looking into options. Stay tuned!
Are Alpha food products safe to consume if they aren't frozen?
Our products are created to be cooked from frozen and we recommend keeping products in freezer until ready to serve. We do not recommend consuming our products if they’ve been left out of the freezer for an extended period of time.
Do you use Palm Oil in your products?
We have always used sustainable sourced palm oil our products, but after doing further homework, have determined that even the sustainable sourced palm oil is questionable in its origins. For this reason, we are happy to let you know that we just recently reformulated our products to avoid the use of palm oil and have alternatively switched to coconut oil.
Do your products contain protein?
Our products do contain various protein contents such as soy protein, and vegetable protein. To learn more about the protein content and ingredients in our products, see the nutritional information found on “Our Products” pages.
How will my order stay frozen during transit?
Your Alpha orders are packaged with a temperature stabilizing technology (dry ice). The core stays at a cold temperature. For your safety, please do not remove the technology from the box or handle it with your bare hands.
How do I dispose of dry ice?
For your safety, please do not remove dry ice from your shipping box or handle it with your bare hands as it is extremely cold (-78.5°C). Always wear insulated gloves, use tongs, or wrap your dry ice with an insulating material while handling. Leave dry ice in a well-ventilated area away from the reach of children and animals and it will evaporate into thin air (like magic).
How much is shipping?
Free! Our shipping is included unless otherwise stated.
When do you process orders?
All our orders are packed Monday – Wednesday from 7am – 11am CST (excluding holidays). Orders placed after 11am CST will be packed the following processing business day.
Please allow additional 3-5 business days during the holidays for processing orders to ship depending on demand.
Where do you ship in the US?
We reach 97% of the United States with our two-day ground shipping. Unfortunately, we cannot ship to Alaska and Hawaii at this time.
Please check your zip code eligibility at checkout to see if we can ship to your home!
How long does shipping take?
We use two-day ground shipping through FedEx, shipping times may vary due to COVID delays and the holidays.
How are my items shipped?
Alpha products are shipped in a cooler and packed with dry ice on top of your bundle. Please dispose of dry ice correctly and read the warning labels on the packaging.
Do you accept returns?
At this time, we don’t take returns but if there is anything wrong with your product/order we want to promptly help solve any concerns you have with your order. Please reach out to us directly at firstname.lastname@example.org with as much information as you can, and we will get back to you within 2-4 business days.
Order number and photos would be most helpful in determining a quick solution.
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